Returns & Refund Policy
At B.M. Marketing Inc., we are committed to providing high-quality products. Due to the nature of our products, all food items are considered final sale.
Returns
We do not accept returns on food products, including rice and other consumable goods, for safety and quality reasons.
However, if your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will review your request and may offer a replacement or refund where applicable.
Eligibility for Replacement or Refund
- Product received is damaged
- Incorrect item delivered
- Quality issue reported within 48 hours
To process your request, we may require:
- Proof of purchase
- Photos of the product and packaging
Refunds (if approved)
If your request is approved, refunds will be issued to the original method of payment within a reasonable timeframe (typically within a few business days)
Shipping Costs
Shipping fees are non-refundable unless the issue was caused by our error.
Contact Us
If you have any questions regarding your order, please contact us:
Email: info@bm.express
Phone: +1-416-900-8000
Toll-free: 1-833-900-9001
Address: 7191 Yonge St Unit 102, Markham, ON, Canada